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Returns
Unrequired goods for credit will only be accepted within 3 days of invoice or receipt and must be in perfect condition and in original packaging. After 3 days a 25% restocking charge will apply.
No goods are accepted for return after 10 days. You will require a Returns Authorisation number to return any item from our catalogue. You must telephone 01689-820 484 to be issued with an authorisation number before returning goods. Full purchase details, i.e. our order number, must be included on all returns. All goods returned are at sender’s expense and responsibility.
No special items (non-stock lines) will be accepted back for credit. Your statutory rights are not affected.
This policy is governed by the B2B regulations.